Fleet Manager Quick Help Guide

This guide explains the differences when managing robots within SoftBank Robotics Fleet Management Platform, focusing on Transfer, Activation, Deactivation, and Swap.

Transfer vs Activation

• Transfer moves a robot between accounts (e.g., from the Distributor Pool into a Sub Account).
• This is required for robots that are not currently active.
• Transferring does not make the robot operational, it only changes which account the robot belongs to.
• Activation assigns an active robot to an account and allows it to be used.
• You cannot activate a robot that is still in the Distributor Pool, it must be transferred first.
• Activation should only be performed after the robot is in the correct account.

See all Robots

1. Enter the Device List
2. Tick Include Subordinate Accounts
3. You'll now be able to see your full robot list for all accounts below

Transfer a Robot

1. In the Device List, click “Action” for the robot to move.
2. Select “Transfer.”
3. Choose the transfer destination account.
4. Click “Submit.”

• The robot is now transferred to the selected account.

Activate a Robot

1. In the Device List, find the desired robot (already transferred into the account).
2. Click the “Action” button.
3. Select “Activation.”
4. Enter the required information, such as the account name.
5. Click “Submit.”
6. Confirm activation:

• Check that the robot’s account/location updated in the Device List.
• Verify the device count at the location increased accordingly.

Deactivate a Robot

1. In the Device List, click “Action” next to the robot.
2. Select “Deactivation.”
3. Confirm by clicking “Deactivate.”
4. The process takes about 30 seconds.

• Warning: Deactivation removes the ability for the robot to access any map information.

Swap Robots

Pre-condition: The replacement robot must already be transferred into the same account as the robot being replaced.

1. In the Device List, click “Action” for the robot to be replaced.
2. Select “Swap.”
3. On the swap screen:

• Fill in the required details.
• Tick “Immediately deactivate the original device.”
• Enter the serial number of the replacement robot.

1. Click “Swap.”

• The swap is completed, and the original robot is deactivated and replaced.